We would like you to have complete peace of mind when buying products from HELLO FASHION. You can return all items within 4 days of receipt for a full refund of the item purchased. The refund amount will be credited back into your bank / card account you used to purchase the products subject to following terms and conditions.
- All items returned must be unused and in their original condition with all original tags and packaging intact
- Please do take care that that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.
- All tags, original packaging.
- Product should not be broken or tampered with by customer
- You cannot return the product for damage claims unless you send us the Unboxing Video along with your return request. Please ensure you take a Unboxing Video upon receipt of the product.
For specific queries, please read the FAQs below.
What can I return?
- You can return products ordered from HELLO FASHION within 4 days of delivery. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
- To ensure that your returns are accepted by our Quality team, please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.
How long will the entire returns process take?
- It can take up to 15 working days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 72 working hours to ensure you receive your refund as quickly as possible.
- So that you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the refund will be initiated to your bank / card account.
Do I get charged for returning products?
- Yes, We do charge for pickups. And the actual charges will be deducted from your refund amount.
How will I be refunded for the return?
- On successful processing refund, the refund amount of item value minus return shipping charges (if you return through our logistics team) will be credited back to your bank /card account.